Manage Orders

#View an Order

1. Go to Orders and tap any order row to open the detail page.
2. The detail page shows:
   • Order date, payment method, currency, table, and order note.
   • All items: quantity, name, variant, modifiers, item note, and price.
   • Totals: subtotal, tax, discount, total, and amount paid.
   • If a refund was issued, a refund info card shows the refund amount, reason, and date.

#Edit an Order

1. On the order detail page, tap Edit.
2. The edit panel opens using the same two-column layout as the create order screen.
3. You can make the following changes:
   • Add or remove items.
   • Adjust item quantities.
   • Change the table, payment method, or currency.
   • Update the order note or discount.
4. Tap Save to apply your changes, or Cancel to discard them.

#Complete an Order

1. On the order detail page, tap Complete Order. This button is only available for pending orders.
2. Confirm in the dialog.

Note: For storefront orders, a dialog will ask you to select a payment method (cash or transfer) before confirming completion.

#Cancel an Order

1. On the order detail page, tap Cancel Order.
2. Confirm in the dialog.

Note: Cancelling an order requires the cancel permission on your staff account.

#Refund an Order

The Refund button appears on completed orders that have not been refunded yet.

1. Tap Refund on the order detail page.
2. Fill in the refund details:
   • Refund Amount — enter the amount to refund. The maximum is the original paid amount. If the order was paid in a foreign currency, enter the refund amount in that currency.
   • Reason (optional) — a note explaining why the refund is being issued.
   • Restore Stock — tick this checkbox to add the refunded items back to inventory.
3. Tap Submit Refund.

Note: An order can only be refunded once.

#Print a Receipt

1. On the order detail page, tap Print.

Note: A printer must be configured in Settings before you can print receipts.

#Related Articles

• Create Order
• Payment Methods
• Order History
• Table Ordering